Shipping

I aim to ship orders as soon as possible and usually post items between 2-5 working days after an order has been received. However, please allow up to three weeks for the UK and up to four weeks for Europe & Worldwide.

If you have a more urgent deadline or specific delivery request, drop a note to hello@kellyjay.co.uk

Shipping costs

Packages will be sent either flat in reinforced packaging or rolled in a tube. Each order will be sent with tracking.

UK: £6

Europe: £20

USA: £20

Worldwide: £40+

Please note

Items are sent from the UK. Please note that depending on your region and local customs duties, local charges may occur. This is not included in the cost so please allow for this if relevant.

Returns

Please get in touch if there are any issues once you’ve received an order. 

Personalised, bespoke & commissions:

The sale of all personalised and bespoke / commissioned items is final and these products are non-returnable. 

Non-personalised/bespoke/commissioned items:

Refunds or exchanges are only eligible for products that have arrived back unused and in their original condition. Customers must email hello@kellyjay.co.uk with the intent to return or exchange within 3 days of receiving the item. Items must be returned within 14 days of originally receiving the item. Refunds will be made via the original payment method minus the original shipping costs. Customers are responsible for return shipping costs and so a trackable service with insurance is recommended. International customers should write 'returned items' on all packages, or you may be charged additional UK customs charges.